enviosultramarinos.com

Is your shop information secure?
We make protecting your privacy a top priority. As such, we have a strict policy against selling, lending or renting any personal information you provide us during your visit to our online store.

Will your credit card information be secure?
Yes, it is. In fact, purchasing with your credit card at www.enviosultramarinos.com is safe because we use technology that encrypts your information while you shop on our site. In fact, we use SSL certificates and a Secure Payment Gateway.

Payment

When does your credit card get charged?
Your credit card is not charged until you not click on "Submit Order" button during checkout process.

Will you receive a receipt for your shops?
At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your shop. You will also receive an order confirmation by email, which you can keep for your records.

What are the different ways you can pay for your shop?
You can pay using a credit card as well as VISA or Mastercard. Client credit card will be debited in accordance with in force exchange rate (at time when deduction is made) from Canadian Dollars to client credit cards currency. You can see prices in other currencies in the site, just as a reference.

Shipping

What are shipping methods availables?
There are two ways to receive your www.enviosultramarinos.com/web order:

In-Store Pickup: Get free shipping by picking up purchase at Online Sales section of Ultramarinos Commercial Centre
Home Delivery: Get economical delivery at beneficiary's home. (CLICK TO SEE SHIPPING TAXES)

When can your family or friends expect to receive your order?
Actual shipment arrival depends on the the shipping method you select. The beneficiary to be contacted by our sales agents in time frame no longer than 72 hours.

Products and merchandise

Finding Products

How do I find an item I am looking for?
To find an item you are looking for, you can do the following:

You can search by product name, by entering this information into the search box at the top of every page and click on the quot;Searchquot; button.
In the left column on every home page, there is a list of categories that you can shop by. You just need to click on the category that interests you.

Search Tips

How do I Search by Product Name?
You can search for an item, by entering a word or words that describe the item in the search box on the top of the site and click Search. For example, if you are looking for a video game for a Power Ranger action figure, you can type in quot;Power Rangerquot; and our site will return the best matching items to the words that you typed.

Flyer Ads

I saw an item in your advertisements, how do I find it online?
All items in our printed advertisements that are available online, can be found in our store. If you find an item in one of our printed advertisements that you would like to purchase, just search for the product name in the search box on the top of the site then click Search on the other hand you can easily just click on the link reference to the product.

Your Order

Emails about your order
After you place your order, you will receive e-mails about your order status. Below are some examples of e-mails you might receive:

Order Confirmation: This e-mail confirms that we have received your order, and includes your order number. We recommend that you keep this e-mail for your records.
Shipment Confirmation: This e-mail confirms that your order, or part of your order, has been shipped. If any items in your order were shipped separately, you will receive an e-mail confirming the shipment of each item. The arrival time of your order depends on the item itself, and the destination address specified for the item.

Delivery of your items
There are two ways to receive your www.enviosultramarinos.com order:

Home Delivery:

MoreInfo

Actual shipment arrival depends on the shipping method you select. The beneficiary will be contacted by our sales agents in time frame no longer than 72 hours.

The delivery date of your order depends on when the order leaves our warehouse and the destination address for the item.

Please keep in mind that business days are Monday thru Friday, excluding holidays in Cuba.

When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records.
If there is extensive damage to the carton, refuse the order and contact our Customer Service Team

Changing or cancelling you order
After you have clicked quot;Send My Order,quot; we immediately begin to process your order and you cannot cancel or change your order.*

Your Account

Create an account
An online shopping account offers you a safe, easy, and fast way to order. If you have an existing www.enviosultramarinos.com/web Username and Password, we welcome you to sign up from the home web site or in the moment of purchase. Doing so will allow you to access your existing account else you will have the possibility to create a new account as we show you below.

You can create an online account in one of two ways:

Click Sign In and click in not register yet?
Before check out you must register first, once you finish with your order. Enter all the information asked in order to get your new account. Donrsquo;t share your information with thirds.

Shopping Account Benefits

Here are some of the benefits of having an online account with www.enviosultramarinos.com
Access your account information online.
You have access to all your past online orders.
Order Status - Receive important information regarding the status of your order, and track your order up to the moment it arrives.
Shopping Cart - Save your shopping cart items on your own personal Profile. Items will stay on your Shopping Cart until you purchase or remove them.
Wish List - Save your favorite items in your own personal Wish List. Items will stay on your Wish List until you purchase or remove them.
News amp; Exclusive Offers - You can sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Faster Checkout - Your billing and shipping information will be readily available to make quick purchases.

Manage your account
You can change your account information online at any time. Simply click Sign in and sign in with your user name and password.

Important Notes Regarding Creating an Account

If you have an existing www.enviosultramarinos.com account, we welcome you to sign in to your account using this information. Doing so will allow you to access your existing account preferences and address book or contacts.

Security

Secure shopping guarantee

We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure.

We have established a Secure Shopping Guarantee for every transaction that you make on the ldquo;www.enviosultramarinos.com/webrdquo; website. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

Payment

Payment options
We accept the following credit cards for payment:

Visa
MasterCard

You can pay using a credit card as well as VISA or MasterCard. Client credit card will be debited in accordance with in force exchange rate (at time when deduction is made) from Canadian Dollars to client credit cards currency. You can see prices in other currencies in the site, just as a reference.

For now we don't accept the following forms of payment:

Paypal
Personal Checks
Money orders

Your credit card is not charged until you not click on "Submit Order" ; button during checkout process. At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your shop. You will also receive an order confirmation by email, which you can keep for your records.

Important information about your billing information:

For your security, your billing name, address, and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Ordering

Shopping cart

When you're shopping on our website, you can save items you would like to buy in your Shopping Cart until you are ready to purchase them. It works in the same way as a shopping cart in a retail store. Items in your Shopping Cart will remain there until they are purchased, removed, or moved to your Wish List. If you come back at a later time and find items still in your cart, please remember to check on their availability. Our system will not check the availability of the items until the checkout process.

Here are some of the things you can do with the items in your Shopping Cart:

Update the quantity: If you would like more or less of an item in your Shopping Cart, simply type in the quantity you wish to purchase and click "Update Cart";
Remove a product from your Shopping Cart: If you change your mind about an item, click on "Remove from Cart" ; or change the quantity to zero and click "Update Cart"
Return to shopping: If you wish to continue shopping after reviewing the contents of your Shopping Cart, choose one of the options under "Continue Shopping" and continue to search our website. You can return to your Shopping Cart at any time by clicking on "My Cart" at the top of the page.
Proceed to secure checkout: Once you're done shopping, click on "Proceed to Secure Checkout"; to purchase the items in your Shopping Cart. Our Checkout process is fast, easy, and secure. See our secure shopping guarantee for more details.
Move a product to your Wish List: If there are products in your Shopping Cart that you want to save, but don't wish to purchase, you can move them to your Wish List by clicking on "Move to Wish List";

Wish list

The Wish List is a great way to save items you want to purchase at a later date. Instead of searching for them on our website all over again, you can move items to your Wish List. You can also transfer items from your Shopping Cart to your Wish List if you decide not to purchase them during your current visit. Items on your Wish List will remain there until you choose to purchase or remove them.

Your Wish List is your personal list, and is not shared with www.enviosultramarinos.com; stores. You can access your Wish List every time you visit enviosultramarinos.com website by clicking Your Account, and signing in with your user name and password.

Here are some of the things you can do with the items on your Wish List:

Move a product to your Shopping Cart: When you are ready to purchase an item on your Wish List, simply click on "Move to Shopping Cart"; The item will be moved to your Shopping Cart, where you can purchase it through our secure checkout.
Return to shopping: If you wish to continue shopping on our website after you view your Wish List, click on "Return to Shopping"
Removing a product from your Wish List: If you would like to remove an item from your Wish List, simply click on the "Remove"; button next to the product.

Checkout

Proceed to Checkout: If you have an account you can sign in using your user name and password. If you do not have an account you can create a new account at this time, or you can create one later. If you choose not to create an account now, simply proceed by clicking "Continue Checkout" You will be obligate to create an account before proceed with payment.
Enter Billing Address: Enter your billing address in the appropriate spaces, and indicate where you would like your order to be sent. When you're finished, click "Continue Checkout"
Your name and billing address must be entered exactly as they appear on your credit card monthly billing statement to avoid any delay in the authorization process.
Select Shipping Options: Select a shipping method for your items, and click "continue Checkout"
Select and Enter Payment Options: Verify your billing address, and enter your payment method.
Complete Your Order: Please review your entire order including your shipping address, shipping method(s), and billing information. At this point, you can still edit the information. Once you've verified that all the information is accurate, complete your purchase by clicking on "Send My Order"
Print your receipt: After you complete the checkout process, the "Thank You For Your Order"; page will appear with your order number, the date, and the total amount of your purchase. Print this receipt and save the order information for your records. You will need the information on the receipt to reference your order should you have any questions.

Please note: We cannot change or cancel an order once it has been placed. See the Changing or Cancelling Your Order section for more information.

Delivery Times

Delivery Fees

TOTAL $ 0.00 EUR

Delivery Times

Delivery Fees

TOTAL
$ 0.00 EUR